Terms and Conditions

These Booking Terms and Conditions (T&C) constitute the contract (the “Contract”) between the individual Owner of the accommodation (the “Owner”) and the named person (“the Group Leader”) on the booking form and who accepts the Booking Terms and Conditions (the “Booking”) together with other members of the group (the “Group”) who have paid the stated price of the holiday (the “Holiday”) as set out on the chalet website (www.chaletcristalmorillon.com) or agreed in writing by email with the Owner and in respect of which each member of the Group has provided consideration and accordingly these T&C apply to each and every member of the Group. The Group hereby acknowledges that the Group Leader has been appointed to sign these T&C on behalf of each and every member of the Group.

 

The Group Leader, who must be 18 years or older, shall mean the individual during the period of the Holiday, including any new appointed Group Leader and who shall act on behalf of all members of the Group. The Group Leader is responsible on behalf of all other members of the group for all matters relating to the Booking.

 

The in-resort Property Manager (the “Property Manager”) refers to an independent company employed by the Owner to manage the Owner’s in-resort requirements.

 

“The Group” refers to all persons booked to stay in the Accommodation. The Group includes any change of names to the original Booking.

 

1. There is a 25% deposit due (or the full balance if less than 8 weeks before arrival) to confirm the booking. Making payment confirms you have read and accept to be bound by these terms and conditions.

2. Until you have made payment directly to the Owner, the booking is not deemed confirmed and we recommend not making any travel arrangements.

3. 8 weeks before arrival, the Group Leader is required to pay the final balance and the refundable damage deposit of 500 Euros. At this stage, the Group Leader’s details will then be passed to the in-resort Property Manager to finalise arrival information.

4. If at any time prior to the stay the Group Leader pulls out of the booking, the Owner must be notified in writing by the original Group Leader and the new Group Leader must agree to these Booking Terms and Conditions before embarking on the holiday.

5. In case of dishonoured payment the Group Leader will be contacted to make payment by other means, to be received within 7 days (or immediate payment if the group is due to start the holiday in less than 7 days). Failure to do this will mean automatic cancellation of the booking.

6. Cancellations must be notified to the Owner by the Group Leader as soon as possible in writing. Cancellation charges will be levied as follows: more than 56 days before arrival date - the deposit, 42-56 days before arrival - 50%, 28-41 days before arrival - 75%, less than 28 days before arrival - 100%. Any amendments to these cancellation charges are entirely at the Owner’s discretion and are dependent on the circumstances requiring the cancellation.

7. Due to circumstances beyond the Owner’s control, e.g. acts of God, it may be necessary to make alterations to a confirmed booking or to cancel the booking completely. Whilst the Owner will make every effort to ensure this does not happen, if it is unavoidable the Owner will contact the Group Leader as soon as possible. In this instance the Owner will offer a full refund of any monies paid. No other compensation will be offered.

8. Any loss or damage wheresoever or howsoever caused or arising by the Group Leader or members of the group to the property (including fixtures and fittings) and/or grounds and outbuildings will be deducted from the damage deposit and the remainder returned. Any damage costing above the damage deposit must be paid in full by the Group Leader on behalf of the Group irrespective of which person was responsible, within 14 days of confirmation of the amount.  When it has been confirmed there is no damage to the property, the damage deposit will be refunded 7 - 14 days after departure.

9. At the Owner’s discretion there may be a 50 Euro service fee added to the cost of any breakages for the time taken to purchase and install its replacement. At the Owner’s discretion there may be a 25 Euro service charge added to the cost of the postage for any items left and required to be returned by post.

10. Two sets of keys are provided to guests. There will be an automatic charge of 150 Euro per set of keys (75 Euro / key) for each set of keys missing on check out.

11. It is up to the Group Leader to ensure that the self catered accommodation is left clean and tidy on departure and check out instructions are adhered to. If this is not the case an additional charge for unreasonable cleaning time may be charged.

12. It is the responsibility of the Group Leader to notify the Owner or their in-resort Property Manager within 24 hours of arrival of any damage found in the accommodation.  Any damage not notified will be assumed to be caused by the Group.

13. The Owner reserves the right to terminate without notice and liability the holiday of any group member whose behaviour is such that it is likely to disrupt the enjoyment of others on holiday or cause damage to the property or any third party. Loud music and parties are not permitted in the accommodation.

14. It is up to the Group Leader to ensure that each member of the party is responsible for the safety of all their own personal possessions, documents and equipment. No responsibility or liability is or will be accepted by the Owner in respect of such items.

15. It is up to the Group Leader to ensure that each member of the group has all their own necessary medical and travel insurance documents to cover themselves fully including damage to the property and fire, before embarking on the holiday.

16. The Owner does not accept any liability wheresoever or howsoever arising or pay compensation for: a) any event which could not be foreseen or avoided. Such events include war, threat of war, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions; b) any cancellation, loss, delay or costs wheresoever or howsoever arising or connected with adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements, accommodation and activities; c) limitations imposed by resort authorities, ski-lifts, ski school or ski hire operators; d) travel arrangements made by the Group or on behalf of the Group e) a pandemic.

17. In the unlikely event of any problems occurring during your holiday, a complaint must be made immediately to the Owner, or the in-resort Property Manager so that they have the opportunity to rectify the problem. Any complaints made after departure on issues not raised in resort will not be considered.

18. The Owner is not responsible for any disruption to the Group’s stay and/or enjoyment at the accommodation which are caused by a third party including, but not limited to building works and nuisance.

19. The Owner does not accept any liability for personal injury or death wheresoever or howsoever arising caused to any visitor and/or any member of the group for their duration of stay. The accommodation, including the garden and external areas, is used entirely at your own risk.

20. The price indicated corresponds to a rental from 5.00pm on the arrival day, to 10.00am on the departure day.  Any earlier arrival times or later departure times are to be requested by the Group Leader by email and are at the Owner’s discretion and cannot be guaranteed. 

21. Failure to vacate the chalet by 10.00 am on departure day may result in an additional charge, which will be withheld from the deposit if a later departure has not been already agreed by the Owner.

22. For safety & insurance purposes a non smoking policy is adopted throughout the accommodation including the balcony and garden. Evidence of smoking will result in the full deposit being retained.

23. No pets are allowed unless agreed with the owner in advance. An additional charge will be payable for pets.

24. Pets must not be allowed to leave mess anywhere on the property, including the garden. Payment may be retained from the deposit if extra cleaning is required.

25. The maximum occupancy of the chalet is nine people. If a booking is found to have exceeded this occupancy then part of the deposit may be retained.

26. You may have lunch, dinner or occasional guests during your stay but your guests are not permitted to stay overnight without prior agreement. We reserve the right to charge a fee before such permission is granted.

27. The Owner is not responsible for any illness or accident occurred as a direct or indirect result of using the hot tub. Usage is entirely at the Group Leader or the Group’s own risk. The Group agrees to abide fully by the hot tub user instructions on this website.

28. If the hot tub user instructions are not followed resulting in poor water quality then a fee of €100 may be retained from the deposit.

29. Where WiFi Internet access is offered the Owner does not accept any liability if this is not available for all or some of the rental, and no refund will be offered where this is the case. The Group Leader will be held responsible for any illegal or other misuse of the Internet and will be liable for all consequences.

30. In no event will the Owner be liable for any loss of income, loss of profit, or any indirect, consequential, special, incidental or punitive costs.

31. Charging of electric vehicles at the property is not permitted under any circumstances.

32. The Owner reserves the right to contact the Group Leader at any stage of the booking process, to include a contact email for feedback after the holiday. The Owner reserves the right to provide your email address to the in-resort Property Manager shortly before arrival to confirm your arrival details.

33. A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract provided always this does not affect any right or remedy of a third party which exists or is available apart from this Act.

34. This agreement and any proceedings thereunder are to be governed by English Jurisdiction.

35. For the avoidance of doubt in the event of any conflict, the provisions of the Terms and Conditions prevail.

36. The French translation of these terms and conditions is provided for information. 13 July 2020 - updated